Neo Blue Technologies Inc, doing business as HeavyOps AI (“HeavyOps,” “we,” “us,” or “our”), provides software for monitoring industrial operations and notifying authorized users about operational events. This Privacy Notice applies when you visit our website, use the HeavyOps application, request a demonstration, or otherwise interact with our services.
Information we collect
Depending on how you interact with HeavyOps, we may collect:
- Account information, such as your name, email address, organization, role, and authentication identifiers.
- Contact and notification information, including your mobile telephone number and notification preferences.
- SMS enrollment records, including the consent language presented to you, the date and time of consent, telephone number verification status, and opt-out history.
- Business and service information, such as the company you represent, demonstration-request details, support requests, and information associated with your organization's use of HeavyOps.
- Technical and usage information, such as IP address, browser and device information, application activity, diagnostic data, and security logs. We may collect this information through cookies and similar technologies.
- Communications, including messages, feedback, and other information you choose to send us.
How we use information
We may use personal information to:
- Provide, operate, maintain, and secure HeavyOps.
- Authenticate users and administer accounts.
- Send operational alerts through enabled channels, including email and SMS.
- Verify telephone numbers and record SMS consent and opt-out requests.
- Respond to demonstration requests and provide customer support.
- Diagnose problems and improve the reliability and performance of our services.
- Detect fraud, abuse, security incidents, and violations of our agreements.
- Comply with legal and contractual obligations.
SMS privacy
HeavyOps does not sell or rent mobile telephone numbers. We do not share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes. We may provide mobile numbers and related information to service providers that process messages on our behalf, solely as necessary to operate and support the HeavyOps SMS program.
How we disclose information
We may disclose personal information:
- To service providers supporting functions such as authentication, hosting, email delivery, SMS delivery, monitoring, analytics, and customer support.
- To authorized administrators of the organization through which you use HeavyOps.
- When required to comply with law, legal process, or a valid governmental request.
- When reasonably necessary to protect HeavyOps, our customers, users, or others from fraud, abuse, security threats, or harm.
- In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to appropriate confidentiality protections.
We do not sell personal information for monetary consideration.
Data retention
We retain personal information for as long as reasonably necessary to provide our services, satisfy contractual and legal obligations, resolve disputes, maintain security, and enforce our agreements. SMS consent and opt-out records may be retained as necessary to demonstrate compliance and honor messaging preferences.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
You may update certain account and notification information through HeavyOps. To stop SMS messages, reply STOP or disable text alerts in your account settings. Disabling SMS does not necessarily disable email alerts.
Depending on where you live, you may have rights concerning your personal information. You may contact us to request access to, correction of, or deletion of your information. Some requests may need to be handled through your organization if it controls the relevant account or data. We may retain information when required by law or for legitimate security, compliance, and contractual purposes.
Children
HeavyOps is a business service and is not intended for children under 18. We do not knowingly collect personal information from children through our services.
Changes to this notice
We may update this Privacy Notice periodically. We will post the updated notice with a revised effective date and provide any additional notice required by applicable law.
Contact us
For privacy questions or requests, email us at support@heavyopsai.com.